Policy

SUBSTITUTION POLICY

THE PHOTOS SHOWN REPRESENT THE OVERALL THEME AND STYLE OF THE ARRANGEMENTS.  THE DESIGNERS MAY MAKE APPROPRIATE SUBSTITUTIONS OF FLOWER OR CONTAINER TYPES OR COLORS DUE TO AVAILABILITY AND SEASON THAT MAY NOT EXACTLY MATCH THE PHOTO IMAGE, BUT WILL MAINTAIN THE OVERALL TONE AND FEELING OF THE ARRANGEMENT CHOSEN.  WE HAND SELECT THE BEST FLOWERS AVAILABLE EACH AND EVERY DAY TO ASSURE THE HIGHEST QUALITY AND STYLE FOR EACH OF OUR CREATIONS.  ANY SUBSTITUTIONS MADE WILL REFLECT AN EQUAL OR HIGHER VALUE AS APPEARED.

RETURN POLICY

CONTACT US AT FLORALTOLOGY@GMAIL.COM WITHIN 24 HOURS OF PURCHASE IF YOU’RE UNSATISFIED WITH YOUR FLOWERS. INCLUDE A PHOTO SO THAT WE CAN FULLY GRASP THE ISSUE AND REMEDY ACCORDINGLY. WE DO NOT PROVIDE REFUNDS, BUT WE WILL BE ABLE TO REPLACE THEM WITH A FRESH ARRANGEMENT OR PLANT. UPON REDELIVERY WE’LL TAKE THE ARRANGEMENT THAT DIDN’T SATISFY YOU OFF YOUR HANDS SO PLEASE DO NOT SEND THEM TO THE TRASH.  

DELIVERY POLICY

OUR DIRECT DELIVERY ZONES INCLUDE ALL OF GREATER PHILADELPHIA AND SURROUNDING AREAS, PARTS OF DELAWARE COUNTY, NEW JERSEY, AND DELAWARE.  IF YOU WOULD LIKE A DELIVERY IN AREAS OUTSIDE OF PHILADELPHIA PLEASE CALL PRIOR TO PLACING ORDER TO ENSURE WE DELIVER TO THAT LOCATION. 

STORE HOURS

OUR SHOP IS OPEN FROM 9:00AM – 5:00PM, MONDAY THROUGH SATURDAY; 10:00 AM – 2:00 PM SUNDAY.  TO ENSURE SAME DAY DELIVERY PLEASE PLACE ALL ORDERS BEFORE 12:00PM (EST).

TO HELP ASSURE ON-TIME DELIVERY DURING THE BUSY HOLIDAY SEASON, PLACE YOUR ORDER AT LEAST 1 WEEK PRIOR TO THE FOLLOWING MAJOR HOLIDAYS: THANKSGIVING DAY, CHRISTMAS DAY, NEW YEAR’S DAY, VALENTINE’S DAY, EASTER, MOTHER’S DAY, AND FATHER’S DAY.

CARE

THE AVERAGE LIFESPAN OF A CUT FLORAL ARRANGEMENT IS BETWEEN 3 TO 7 DAYS.  CUT FLOWERS SHOULD BE GIVEN FRESH WATER DAILY.  KEEP FLOWERS IN A COOL SPOT, AWAY FROM DIRECT SUNLIGHT, HEATING OR COOLING VENTS, DIRECTLY UNDER CEILING FANS, OR ON TOP OF TELEVISIONS OR RADIATORS TO HELP ENSURE LONGEST LIFE SPAN.  ORCHIDS SHOULD BE GIVEN ONE CUP OF WATER PER WEEK AND BE PLACED IN INDIRECT SUNLIGHT TO ENSURE LONGEST LIFESPAN.  BEAR IN MIND THAT ALL FLOWERS, PLANTS, AND TREES ARE LIVING THINGS.  IT IS THE RESPONSIBILITY OF THE RECIPIENT TO FOLLOW ANY CARE INSTRUCTIONS PROVIDED TO ENSURE LONGEST LIFE.

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